Frustrations like you can't imagine begin to emerge when you have to change legacy directory listings. Back in the day when directories started, most companies didn't think to keep this information readily available for the future and it left when the original submitter left the company. I'm facing it right this very minute. :/
I must say that when it comes to directories' customer service, MSN takes the cake! This afternoon I got a message that something needs to be changed in our description from MSN's small business directory. I just grumbled and grumbled as I tried to hunt everything down. But then I saw a Chat feature.
Voila! Like a miracle from heaven I'm chatting with Rose from Microsoft right this very minute, and she's been the most helpful. In less than 15 minutes I got in touch with the right person and found a way that I can get verified and into the system to change our description... this info I will be guarding with my life!
Rose at Microsoft... THANK YOU!
To other In-house SEO's... take my advice, Log EVERYTHING and always pass it on. And when someone leaves, be sure you get any submission information. Here's what they needed to verify us immediately:
- Full name and Company name registered to the account
- URL registered to the account
- Phone number on the account
- Last four digits of the Credit Card on record for the account